Below we have gathered useful information for enterprise users of the Telia IoT Service Portal (Managed IoT Connectivity).
1. General access information
URL of the Portal | https://iotportal.teliacompany.com/ |
User name and password |
User name is the user's email address. Password is sent by SMS or via email. The default password has to be changed upon the user's first login. |
User Guide | The latest version of the Portal’s user manual is available for download on the Portal under “Support” >> “Documentation” |
2. Telia IoT Sales - Orders / Changes to your agreement
The following topics |
Order new, modify or terminate existing:
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Change an existing:
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Change an existing:
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Upgrade Portal access status (e.g. from Essential to Advanced) |
3. Delivery
Contact Global IoT Delivery Specialists | iot-delivery@teliacompany.com |
4. SIM orders & reports
How to order SIMs and create reports |
Go to tab Inventory>> Subscriptions >> Order SIMs. Please fill in the required fields. More information below |
Order SIMs |
Go to tab Inventory>> Subscriptions >> Order SIMs. Please fill in the required fields.
You find the SIM card information (IMSI, MSISDN, PIN and PUK) / SIM order in a csv report attached to each SIM order request. We call this csv report an IMSI – MSISDN pairing report, as it matches up SIM’s IMSI with its caller ID or MSISDN number. |
SIM Reports |
To retrieve IMSI-MSISDN pairing report, please log on to the portal and go under Inbox >> Subscription requests.
Please download this report for all your SIM orders, as one report only covers those SIM cards, which were contained in a single order. |
6. Support
The following topics shall be addressed to Telia’s IoT Customer Support via the portal |
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Submit incidents on the Portal | Please go to tab: Support >> Service desk >> Report Incident |
Follow up on the status of your submitted incidents | Please go to tab: Support >> Service desk >> Report Incident |
Contact Customer Support |
You welcome to email or call our Customer Support in case the Portal is not available or if you have questions regarding your submitted incident.
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Languages for Customer Support | English |
7. Billing/ Invoicing
For payment related questions and opt for payment related queries |
Please go to tab: Support >> Service desk >> Report Incident Or call the Customer Support Line +46 771 100 235 |
To view your monthly detailed invoice report | Please log on to the portal and check it under “Reports and Statistics” >> “Download Invoices 2.0” section. |
8. SIM details
Denmark IMSI range | 238208700XXXXXX (15-digits) |
Denmark MSISDN range | 45371000XXXXXX |
Sweden IMSI range | 240018000XXXXXX (15-digits) |
Sweden MSISDN range | 467191006XXXXXX |
Norway IMSI range | 2420292XXXXXXXX (15-digits) |
Norway MSISDN range | 475800010XXXXXX |
9. Roaming
Telia IoT Service Portal | Make sure you have the right roaming profile enabled – based on your order form. |
Terminal |
Make sure roaming is enabled on the terminal. Make sure you use automatic network search when roaming. |
10. APN information
For Telia IoT Public APN NEEDS TO BE SET IN TERMINAL |
internet.telia.iot |
For Private / Customized APN NEEDS TO BE SET IN TERMINAL |
customername.telia.iot |
For NB-IOT NEEDS TO BE SET IN TERMINAL |
lpwa.telia.iot |
11. Technical requirements
12. IoT Device Recovery Guidelines
Contact us
Got a question? A challenge to solve or opportunity to explore? Drop us a line and let's talk
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