Service work-flow optimization
PreCom Service Edition rationalize service work flows.
Service technicians, field workers can perform working tasks with ease on their palmtop computers.
Companies with a large number of their staff working out in the field can rationalize their operations by digitalizing their workflows. Regardless of whether your company maintains electricity grids, repairs elevators or inspects buildings, there are many advantages in using PreCom Service Edition to collect and distribute information.
Field workers perform working tasks via a palmtop computer and it is easy for them to directly enter information about work done, time spent, etc. Once the work has been done, the customer can sign directly on the screen and the invoicing process starts immediately. The planning tool gives you better control and optimum use of resources. The administration and management also receive a more complete picture of all work orders and resources, as a result of the positioning tool, real-time invoicing, statistics and of the fact that the mobile solution is connected to the company’s back-end and ERP-system.
Service companies that use PreCom Service Edition can increase efficiency and achieve better control of their work-flows and activities. The solution gives you total control of costs and income-generating activities and administration and reduces paperwork. A mobile solution can lead to substantial cost-savings and greater customer satisfaction as a result of better reporting and service.